Refund policy
LCB Paint & Supply Refund Policy
Last Updated: December 27, 2025
At LCB Paint & Supply, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
30-Day Return Window
You have 30 days after receiving your item to request a return. Contact us within this window to start the process.
What Can Be Returned
To be eligible for a return, your item must meet all of the following:
- Same condition as when you received it
- Unused and unopened (where applicable)
- Original packaging intact
- Proof of purchase (receipt or order confirmation)
How to Start a Return
Step 1: Contact us at Store@lcbpaints.com or call 303-351-1293
Step 2: If approved, we'll send you a return shipping label and instructions
Step 3: Ship the item back using the provided label
Important: Items sent back without prior authorization will not be accepted.
Damaged or Defective Items
Inspect your order upon delivery. If you receive a defective, damaged, or incorrect item:
- Contact us immediately at Store@lcbpaints.com
- Include photos of the damage or defect
- We'll evaluate the issue and make it right
We respond to damage claims within 1 business day.
Non-Returnable Items
The following items cannot be returned:
| Item Type | Reason |
|---|---|
| Aerosol sprays, flammable liquids, gases | Hazardous materials regulations |
| Opened paint products | Health and safety regulations |
| Custom or special order items | Made specifically for you |
| Sale or clearance items | All sales final |
| Gift cards | Non-refundable |
Not sure if your item qualifies? Contact us at Store@lcbpaints.com before purchasing.
Exchanges
For the fastest exchange process:
- Return your original item
- Place a new order for the replacement
This gets your replacement shipped immediately rather than waiting for return processing.
Refund Timeline
| Step | Timeframe |
|---|---|
| Return received and inspected | 1-3 business days |
| Refund issued to original payment method | Within 10 business days of approval |
| Refund appears in your account | Additional 3-5 business days (varies by bank) |
After 15 business days with no refund? Contact us at Store@lcbpaints.com.
Shipping Costs
- Original shipping charges: Non-refundable (unless return is due to our error)
- Return shipping: Customer responsibility (unless item is defective or incorrect)
Restocking Fees
Most returns have no restocking fee.
Large or special order items may incur up to a 20% restocking fee. We'll inform you of any fees before processing your return.
Protect Your Return Shipment
We recommend:
- Using a trackable shipping service
- Purchasing shipping insurance for valuable items
LCB Paint & Supply is not responsible for returns lost or damaged in transit.
Questions?
Email: Store@lcbpaints.com
Phone: 303-351-1293
We're here to help with any questions about returns, refunds, or exchanges.
LCB Paint & Supply — Professional paint and supplies, shipped from Colorado.